Privacy Policy

Last updated: April 28, 2026

At Chenila, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or make a purchase on chenila.com.

Information We Collect

We collect the following information:

  • Personal details: name, email address, shipping address, and phone number.
  • Order and transaction information.
  • Device and browsing data: IP address, browser type, pages visited, and cookies.

How We Use Your Information

We use your information to process orders, communicate with you, improve our website, prevent fraud, and provide customer support.

Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third-party service providers as necessary, including:

  • Payment processors (such as PayPal)
  • Shipping and logistics partners
  • Website hosting and analytics services

These providers are contractually required to protect your data and use it only for the services they provide to us.

International Data Transfers

Chenila is operated from Guangzhou, China. When you shop from the United States, your personal information may be transferred to and processed in China or other countries. We take reasonable safeguards to protect your data during such transfers.

Your Rights

Depending on your location (including California residents under CCPA/CPRA), you may have rights to:

  • Access, correct, or delete your personal information
  • Opt out of the sale of your personal information (we do not sell your data)
  • Limit the use of sensitive personal information

To exercise these rights, please contact us with a verified request. We will respond within 45 days (or as required by law). We will not discriminate against you for exercising your rights.

Cookies

We use cookies to enhance your shopping experience. You can manage cookies through your browser settings.

Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: Email: service@chenila.com

Phone: +86 18689444878

Company Address: Room 303, No. 6 Zhongjiazhuang West Road, Dalong Street, Panyu District, Guangzhou, Guangdong, China