Shipping policy

Thank you for shopping with Chenila. This Shipping Policy outlines how orders are processed and delivered.

Shipping Area

We currently ship to customers within the United States, including Alaska and Hawaii.
We do not ship to military addresses (APO/FPO/DPO), U.S. territories, or remote areas.

Shipping Fees

Orders over $40 USD qualify for free standard shipping
Orders under $40 USD are charged a flat shipping fee of $8 USD

Shipping costs are calculated and displayed at checkout before payment.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Please note:

Orders are not processed on weekends or public holidays
Processing times may vary during peak periods

Shipping Time

Estimated delivery time: 5-10 business days

Delivery times may vary depending on your location, logistics conditions, and external factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
You can use this information to monitor your shipment status.

Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

Logistics disruptions
Weather conditions
Customs or carrier issues

We appreciate your understanding in such situations.

Incorrect Address

Please ensure that your shipping address is accurate at checkout.
Chenila is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.