Refund Policy

Last Updated: April 28, 2026

Thank you for shopping with Chenila. We want to provide a clear and transparent return process for our customers. Please review the policy below before submitting a return request.

Return Window

We accept return requests within 30 days from the date your order is delivered.

Return Eligibility

To be eligible for a return, items must:

Be unused, unworn, and in original condition
Include original packaging, tags, and labels (if applicable)
Show no signs of wear, washing, damage, or alteration

Returns that do not meet these conditions may be refused.

Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items marked as non-returnable
Gift cards (if applicable)
Items that have been worn, washed, or altered

Return Process

To request a return, please contact us at:

Email: service@chenila.com

Please include:

Your order number
The item(s) you wish to return
Reason for return

Once your request is reviewed and approved, we will provide return instructions.

Return Address

Approved returns should be sent to:

Room 303, No. 6 Zhongjiazhuang West Road, Dalong Street,
Panyu District, Guangzhou, Guangdong, China

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We recommend using a trackable shipping method, as Chenila is not responsible for lost return shipments.

Refunds

After the returned item is received and inspected:

Approved refunds will be issued to the original PayPal account used for purchase
Refunds are typically processed within 5–10 business days after inspection

Please note:

Original shipping fees are non-refundable
Refunds are only issued for approved returns

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Include:

Your order number
Description of the issue
Clear photos of the item received

We will review the issue and provide assistance where applicable.

Exchanges

We accept exchange requests for eligible items, subject to product availability.

Please contact us to arrange an exchange.

Additional Information

As Chenila operates internationally, approved returns are sent to our return processing address in Guangzhou, China. Customers are responsible for reviewing return shipping costs before initiating a return.